PMR Procedures

PROCEDURE OF ASSISTANCE FOR PERSONS WITH REDUCED MOBILITY

Definition

Person with reduced mobility (PMR) refers to people who have special difficulties when using public transport, including elderly persons, disabled persons, persons with sensory disorder and wheelchair users, pregnant women and persons accompanying small children.

Introduction

The procedures of assistance are different depending on ordinary requests or special requests.

Ordinary requests include the simple assistance, with or without wheelchair and help for luggage transport. These requests can be transmitted at the time of ticket purchase and at least 24 hours before the desired departure.

The special requests include all the other cases, among of which we mention, by way of example (and not exhaustively), stretcher transport and a transport of a person that needs a particular accommodation on board and/or medical equipment. These requests can be transmitted at the time of ticket purchase and at least 48 hours before the desired departure, so that Maddalena Lines can get ready to fulfil the special request.

Procedures

It is passenger’s responsibility to report in written form, before the ticket purchase or at least 24 or 48 hours before the desired departure (depending on the request types described in the introduction), one’s specific needs regarding the accommodation, the seating, the required services or the need of medical equipment.

The assistance request must be transmitted at the Company (attaching a copy of the ID card) before the ticket purchase or at least 48 hours before the desired departure, contacting Maddalena Lines Customer Care at +39.335.59.43.569, or sending an email to dario.campesi@maddalenalines.it.

Persons with reduced mobility (PMR), according to the conditions described above, can require assistance, at least 24 or 48 hours before the departure (depending on the request types described in the introduction), also at the ticket office of the port.

ATTENTION!

The observation of these directions is necessary to guarantee the proper boarding assistance and the best accommodation on board at no additional cost.
To provide the proper boarding assistance and the best accommodation on board at no additional cost, it is important to inform the carrier about one’s needs at least 24 or 48 hours before the desired departure.

The staff has been trained to provide the necessary and proper assistance to P.M.R.
Blind passengers will be provided with a companion who will travel free of charge.

It is possible to park the cars, with the handicap mark clearly visible, in the designated spaces at the dock of the port, where provided.

On board, the assistance to non-ambulatory person will be provided, according to the following procedures:

1. The non-ambulatory passenger can require, at least 24 or 48 hours before the desired departure (depending on the request types described in the introduction), a dedicated assistance that will be provided by two members of the on-board crew adequately trained, who will accompany him throughout the journey.

By prior request, the Company can authorize the access to the embarking area to the taxis or private transports that accompany disabled persons or persons with reduced mobility.

2. The non-ambulatory passenger, unable to access the common areas on board, can decide to stay inside the car or ask for an accommodation on an available area of the ship.
3. This accommodation has a dimension of 1.2 mq, equipped with air-conditioning, a display used for info and entertainment and toilet facilities.
4. The access to the toilet facilities of the accommodation will be guaranteed, if required, with the help of the staff, who will assist the non-ambulatory person also for the catering/bar service.
5. The non-ambulatory passenger will be able to access the accommodations and toilet facilities exclusively with a specific chair provided on the ship.
   The accommodation and the toilet facilities are equipped with call button.

If any emergency should occur during the journey, a staff member will help the PMR passenger to reach the meeting point.